FAQ - Rental

Can we extend the rental duration ?

Please inform us in advance if you wish to extend the rental period. An

additional charge of 10% of the rental fee will be applicable per day for any

extra days.

What condition are the items in?

Being a premium rental service all our garments are in good condition, we at

Kiki get the outfits treated for hygiene standards after every booking.

What if I receive an item that doesn’t fit?

If the item doesn’t fit, kindly note that we deliver the garment well before the

event date and every outfit has ample alternation margin, which can be

undertaken at your end.

What about the transportation /Shipping ?

Transportation / Shipping is Complimentary (Free ) with Team Kiki .Once

you select your delivery location and process the initial payment, our

Relationship Manager (RM) will contact you for delivery details.

How can I get to feel the outfit in person before placing the order ?

You can visit any of our two flagship store at Amravati ( Maharashtra) or

Indore (M.P.) with a prior appointment and check on the outfit in person

Or

You can get in touch with our RM’s to request for a video call or real time

images of the outfits

What are the Payment terms for Rentals ?

The total billing amount has two components : Rental Amount + Security Deposit

Amount

1) Rental Amount , as actual mentioned on the website, 40% paid as a advance deposit at the time of booking the order and 60% paid as COD

2) Security Deposit Amount , equal to the total rental amount , payable as COD ( it is refundable within 7 days from the date we receive the outfit back at our store and the Quality check )

Rental Price is inclusive of doorstep delivery, doorstep pickup,

alteration, Dryclean & 4 days of rental cost.

When will I get the delivery of my booked outfit ?

We deliver early, always :

At Kiki we follow a 4 days booking window, as such your dream outfit reaches

your doorstep 2 days before the date of your event to manage trials and last

minute fittings , 3rd day is to slay at the event , while the 4th day is to pack and

initiate the return to the kiki store.

What sizes does KIKI carry?

All our dresses are designed to fit a wide range of sizes, including Small,

Medium, Large, and Extra Large. We offer a variety of styles to ensure a

perfect fit for all body types.