Terms of Use and Return/ Cancellation Policy
Terms of Use and Return/Cancellation Policy
Terms of Use
User Eligibility
User Account and Registration
Payment Policy
Delivery Policy
Pick-up Policy
Damage Policy
Refund Policy
Use of This Site
Content on This Site
Disclaimer
Indemnity
Intellectual Property
Confidentiality
Limitation of Liability
Applicable Laws and Jurisdiction
General Provisions
Communication
Return/Cancellation Policy
Terms of Use
Users may kindly note that products listed on our web-site are sourced from our
own inventory, through our brand partners. This document is published in
accordance with the provisions of Rule 3 (1) of the Information Technology
(Intermediaries Guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of the
website www.kikibyishikaagrawal.com (hereinafter referred to as the “website”).
This electric record is generated by a mobile phone and does not require any
physical or digital signatures.
The domain name http://www.kikibyishikaagrawal.com (hereinafter referred to
as the “website”) is owned by Kiki by Ishikaagarwal, which is a brand name
registered under Greenleaf Furniture Private Limited , a Private Limited
Company with GSTIN 27AAJCG1558M1Z5 having its registered office at
B5, Dreamzland, Nagpur Road, Amravati -444901 ( Maharashtra ). For the
purpose of these Terms of Use and including the applicable policies which are
incorporated herein by way of reference, wherever the context so requires
“Website Owner” and “Website” shall mean Kiki by Ishikaagarwal and
http://www.kikibyishikaagrawal.com respectively.
USER ELIGIBILITY
For the purpose of these Terms of Use and including the applicable policies
which are herein by way of reference, wherever the context so requires “User” or
“he/ she” or “his/ her” shall mean any natural or legal person who is competent
to enter into a legally binding Contract under the “Indian Contract Act, 1872”
(hereinafter referred to as the “Contract Act”). Any person who is not competent
under the Contract Act to enter into a legally binding Contract including minors,
un- discharged insolvents, persons of unsound mind etc are not eligible to use
this website. This website is intended for individuals who are 18 years of age or
above. By accessing or using this website or the services rendered by this
website in any manner, the Website User warrants that he/ she is 18 years of age
or above.
Items rendered for sale/ hire on this Website may be used and worn by
individuals who are below 18 years of age, but, rentals and all other payments
should necessarily be made by persons who are 18 years of age or above. If a
Minor (person below 18 years of age) wishes to use or transact on this Website,
such use or transaction shall be made by his/ her legal guardian or parents on
this Website. The Website Owner reserves the right to terminate the
membership and/ or refuse to provide the Website User with access to this
Website if it is brought to Website Owner’s notice or if it is discovered that the
Website User is under the age of 18 years or is incompetent to enter into a legally
binding Contract according to the provisions of the Contract Act.
Any person using the services rendered by this Website on behalf of any other
person/ partnership concern/ proprietorship/ firm/ body corporate/ company,
represents and warrants that he/ she is duly authorized by such person/
partnership concern/ proprietorship/ firm/ body corporate/ company being the
User to accept these Terms of Use and including the applicable Policies which are
incorporated herein by way of reference, that such person has the authority to
bind the User to these Terms of Use and including the applicable Policies which
are incorporated herein by way of reference.
The parties to this agreement are the lessor and the lessee where Kiki by
Ishikaagarwal. Or the company is the Lessor & the customer who wishes to rent
the apparel or accessory (either western wear or ethnic wear) is the lessee or
“you”. By renting any apparel or accessory on www.kikibyishikaagrawal.com
owned by Kiki by Ishikaagarwal you agree to be bound by these general terms
and conditions of the company. The terms of the rental agreement are as follows:
NATURE OF CONTRACT:
Here the rights to use the product are transferred to you on payment of the rent
to Kiki by Ishikaagarwal and thus you are the deemed owner of the usage rights
of the good. In no way this contract signifies that the good belongs to you on a
permanent basis, the same have to be returned in a condition similar to the
condition in which it was delivered to you.
TENURE OF CONTRACT:
Contract has a period that is equivalent to the tenure of the contract that has
been chosen by the customer while placing the order. The return date is fixed
and is imprinted on the pro forma invoice, the apparel / accessory has to be
returned in as-is condition, by the return date, as was delivered to the customer
by Kiki by Ishikaagarwal.
USER ACCOUNT AND REGISTRATION
The Website user may need not register himself/ herself to navigate through this
Website, but, is required to register himself/ herself on this Website by making
an Account on this Website, called as the “Kiki by Ishikaagarwal Account” for
availing all/some of the services provided by this Website, including, but not
limited to renting of the products available on this Website. The Website user
shall be allowed to rent the products displayed on this Website or avail any of the
services provided by this Website, only after registering himself/ herself on this
Website. Website User shall maintain the privacy and confidentiality of the
information provided by him/ her for registering himself/ herself on this
Website called the “Account Information” including, but not limited to the
Display Name and the Password. The Website User shall be solely liable and
responsible for the correctness of the Account Information being provided by
him/ her.
The Website User may also register by logging into his/ her account with a third
party social networking sites, including, but, not limited to Facebook and
Instagram. The Website User may choose to link his/ her Kiki by Ishikaagarwal
Account with third party accounts, by either Providing Website User’s third party
account information to this Website on Kiki by Ishikaagarwal Account, or
Allowing the Website Owner to access the Website User’s third party account on
the social networking site, as is permitted under the applicable terms and
conditions that govern the Website User’s use of each of the third party account
on the social networking Site.
The Website User represents and warrants that he/ she is entitled to disclose
his/ her third party account login information on the social networking site(s) to
the Website Owner including, but not limited to, for the purpose described
herein, without breaching any of the conditions that govern the Website User’s
use of the applicable Third Party Account on the social networking site(s) and
without making the Website Owner responsible in any manner, whatsoever. By
granting Website Owner the access to any Third Party Account on the applicable
social networking site(s), the Website User understands that the Website Owner
will access, make available and store any content that the Website User has
provided to and stored in the Website Owner’s Third Party Account on the
applicable social networking site(s). Unless otherwise specified in the Terms of
Use of this Website, all information provided by the Website User to the Third
Party Account on the applicable social networking Site(s) shall be considered to
be information provided by the Website User to this Website for all purposes.
Depending on the privacy settings that the Website User has chosen in such
Third Party Account on the applicable social networking Site(s), any personally
identifiable information that the Website User posts on such Third Party Account
on the applicable social networking site(s) would be available through the
Website User’s Kiki by Ishikaagarwal Account. If the Website User’s Third Party
Account on the applicable social networking site(s) becomes unavailable or the
Website Owner’s access to Website User’s Third Party Account on the applicable
social networking site(s) is terminated by the Third Party Account service
provider, then in that case the content which was being accessed by the Website
Owner through such Third party Account would no longer be available on this
Site.
The Website User’s relationship with the Third Party Service Provider associated
with the Website User’s Third Party Account on the applicable social networking
site(s) is solely governed by the Website User’s agreement(s) with such Third
Party Service Provider. The Website Owner does not review any of the
information provided by the Website User to such Third Party Account on the
applicable social networking site(s) for any purpose, including, but not limited to,
for accuracy, legality or non-infringement and the Website Owner is not
responsible for any information which the Website Owner uses from the Third
Party Account.
The Website User agrees that if the Website User provides any information
which is inaccurate, not current or incomplete or where the Website Owner has
reasonable grounds to suspect that such information is untrue, inaccurate, not
current or incomplete, or not in accordance with the Terms of Use of this Website
then the Website Owner shall have the right to indefinitely suspend or terminate
or block access to membership of the Website User on this Website and refuse
the Website User access to this Website, without assigning any reason(s),
thereof.
PAYMENT POLICY
The refundable deposit, if any, has to be paid in full while accepting the delivery
for the placed order. The affiliates of Kiki by Ishikaagarwal completing the
delivery will hand over a pro forma invoice with the payment details chosen by
the customer. The invoice / receipt would be mailed to you electronically on
successful completion of the order.
There are no charges for delivery and pick-up, However Kiki by Ishikaagarwal
may start charging for the extra service at any point in future. The deposit, if any,
is a refundable & interest free amount, billed to you at the time of delivery or at
the time of confirming the order online and will be subject to refund only post
successful verification of the quality of the apparel returned to Kiki by
Ishikaagarwal.
The deposit, partially or in full, may be retained if the apparel is damaged beyond
repair i.e. can’t be repaired or the cost of repairs being very high.
DELIVERY POLICY
Lessee has to be present at the agreed date and time at the specified address
given while placing an order with Kiki by Ishikaagarwal.
Accepted apparel/accessory cannot be returned without the fee being charged
for. Once you have accepted the delivery, no request on refunds, alterations,
exchanges may be entertained, however the decision of Kiki by Ishikaagarwal
would be considered final.
Though we do quality checks at our end before delivery, the lessee is expected to
see if there are any damages and report the same to representative of lessor so
that an exchange may be arranged. Kiki by Ishikaagarwal does not guarantee that
the same apparel/accessory would be made available for exchange.
PICK-UP POLICY
At the time of delivery, the apparel/accessory would be collected in the
containers provided by Kiki by Ishikaagarwal and will not be checked until they
reach the warehouse of the company. In case of damages, the company will
inform you of the damages and would take specific actions on retaining the
deposit if any, an invoice will be given to you for the same.
DAMAGE POLICY
The Lessee agrees to pay for any irreparable damage to, loss of, or any theft
(disappearance) of apparel/accessory , regardless of cause or fault.
Minor wear and tear is accepted and will be ignored, on consideration and
acceptance by Kiki by Ishikaagarwal.
Any damage that results in the product being unusable will result in the penalty
amount being charged to the lessee as decided by Kiki by Ishikaagarwal.
Stains on apparel/accessory which are not removable via dry cleaning / cleaning
will result in penalty amount being charged to the lessee. The extent of damage
would be ascertained by comparing against the apparel as was delivered to you
by Kiki by Ishikaagarwal. Any variation showing damages, if ascertained as not
caused by normal wear and tear, would result in the deposit (if any) being
retained or a penalty amount being charged by Kiki by Ishikaagarwal.
REFUND POLICY
If the apparel / accessory quality check is complete without any reports on wear
and tear and damage to the apparel, the whole amount of refundable deposit (if
any) will be refunded to the Lessee without any interest within 7 working days. It
is clarified that any cancellation of the Order(s) made by the Website User for
any of the product(s) shall be subject to the Return and Cancellation Policy. All
the provisions of the Return and Cancellation Policy shall govern any of the
cancellation requests made by the Website User in relation to any of the Order(s)
placed by him/ her.
USE OF THIS SITE
The Website User shall at all times while accessing, uploading and/ or using the
services of this Website shall abide by the following principles :
Website User shall not host, display, upload, modify, publish, transmit, update or
share any information, including but not limited to, content, image or graphic,
which:
belongs to another person and to which the Website User does not have any right
to;
is grossly false, inaccurate, harmful, harassing, abusive, blasphemous,
defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s
privacy, hateful or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful in any
manner whatever; or unlawfully threatening or unlawfully harassing in any
manner, whatsoever;
is misleading or harms minors in any way;
is patently offensive to the online community, such as sexually explicit content or
provides material that is violent or otherwise inappropriate or solicits personal
information from anyone or provides content that promotes obscenity,
paedophilia, racism, bigotry, hatred or physical harm of any kind against any
group or individual;
involves the transmission of “junk mail”, “chain letters”, or unsolicited mass
mailing or “spamming”;
infringes upon or violates any third party’s rights, including, but not limited to,
intellectual property rights, which includes patents, trademarks, copyrights or
other proprietary rights, rights of privacy (including without limitation
unauthorised disclosure of a person’s name, email address, physical address or
phone number) or rights of publicity;
contains restricted or password-only access pages, or hidden pages or images
(those not linked to or from another accessible page);
provides information violating someone’s privacy, or provides or creates
computer viruses;
interferes with another Website User’s use and enjoyment of this Website or
refers to any other website or URL, that in Website Owner’s sole discretion,
contains material that is inappropriate for this Website or any other website,
contains content which is prohibited or violates the letter or spirit of these
Terms of Use.
violates any law for the time being in force;
deceives or misleads the addressee and/ or other Website Users about the origin
of such messages or communicates any information which is grossly offensive or
menacing in nature;
contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer
resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the
commission of any cognizable offence or prevents investigation of any offence or
is insulting for any other nation.
The Website User shall not create liability for the Website Owner or cause the
Website Owner to lose (in whole or in part) the services of Website Owner’s
internet service provider (“ISPs”) or other suppliers;
The Website User shall at all times abide by the requirements of the Information
Technology Act, 2000 (hereafter referred to as the “IT Act”) and the rules,
regulations, policies, guidelines, bye laws and notifications made thereunder
and/ or any law which is applicable for the time being in force while uploading
any content, accessing, or using the services offered by this Website. The Website
User shall unequivocally declare that in case of violation of any of the provisions
of the IT Act and/ or rules, regulations, bye-laws, policies, guidelines and
notifications made thereunder and/ or any law which is applicable for the time
being in force, the Website User shall be solely responsible at his/ her own costs
for all acts, deeds and things and the Website User shall be liable for any kind of
civil or criminal liability there under.
CONTENT ON THIS SITE
This Website may contain references/ links to Third Party Websites/ Resources,
including but not limited to, products, services or other content. The Website
User acknowledges that the Website Owner is not liable in any manner,
whatsoever, for any of such content, which includes the availability and/
accuracy of such websites/ resources and the content, products or services
offered by such websites/ resources as may be displayed on this Website or that
the Website User may be re- directed to while accessing this Website or availing
the services offered by this Website. It is hereby clarified that the references/
links to such Third Party Websites/ Resources, which may be displayed on this
Website, are not owned, operated or controlled by the Website Owner and it
does not imply any endorsement by the Website Owner. The Website Owner
shall not be liable for any of the privacy practices of the Third Party Website(s)/
Reference(s).
Any comments, feedback and/ or suggestions posted by the Website User on this
Website are the sole and exclusive property of the Website Owner and the
Website User assigns unequivocal and irrevocable right, title and interest
including but not limited to trade secret, moral, proprietary and other
intellectual rights therein, in all the comments, feedback and/ or suggestions
posted by him/ her on this Website. The Website User explicitly agrees that the
Website Owner has the exclusive discretion to remove any content uploaded by
him/ her or restrict the publication of any content on this Website, without
assigning any reasons to the Website User. The Website User hereby explicitly
agrees that the Website Owner may use the content uploaded by him/ her for
any purpose as it may deem fit to the Website Owner, including but not limited
to, promotion, advertisement and marketing the services offered by this Website
without taking any consent of the Website User and without any payment by the
Website Owner in relation to such use to the Website User. It is also clarified that
the content uploaded by the Website User shall be in consonance with these
Terms of Use.
The Website User is required to provide a valid phone number, accurate and full
Shipping Address in order to avail the Services provided by the Website Owner,
including and not limited to, placing orders for renting the Products displayed on
this Website. By registering the phone number with the Website Owner, the
Website User consent to be contacted by the Website Owner via phone calls
and/or SMS notifications, in case of any Order or shipment or delivery related
updates.
Content made available on this Website, including but not limited to, images,
specification of the products or any comments or reviews of the Website User are
available on “as is” and “as available” basis and is displayed solely for
informational purpose. The content made available on this Website shall not be
relied by the Website User as substitutes for professional advice or services.
Website Owner expressly disclaims any warranties or representations (express
or implied) in respect of quality, authenticity, suitability, accuracy,
merchantability, fitness for a particular purpose, or legality of the listed product
(including product or pricing information and/or specifications) on the website.
It is hereby clarified that the Website Owner shall have the sole discretion to
update, change or modify the content made available on this Website. The
Website User exclusively agrees and acknowledges that the Website Owner is not
liable for any non-disclosure or incomplete disclosure of any information in
relation to the products displayed or the services offered by this Website.
Each of the products displayed on this Website are exclusively owned by the
Website Owner. The copyright, design rights and other intellectual property
rights in relation to the products displayed on this Website are owned by the
specific Brand or Designer, as the case may be and the Website Owner does not
own or have any right in such copyright, design rights or other intellectual
property rights associated with any of the products displayed on this Website.
DISCLAIMER
The Website Owner does not guarantee that the Website User will always have
an uninterrupted access to this Website and it does not warrant that the
information available on this Website is complete, true, accurate and not
misleading. Nothing on this Website constitutes or is meant to constitute advice
of any kind. The Website Owner will make their best effort to provide an error
free and continuously available Website without any dangerous elements being
sent to the Website User’s computer, laptop, mobile phone or any other device
with which he/ she is using this Website. However, the Website Owner shall not
be liable to the Website User in any way, in relation to the content, use, electronic
communication sent or otherwise anything in connection with this Website is
free from viruses or other harmful components. The Website Owner cannot fully
control the internet’s flow of information, it cannot ensure that they do not
contain any elements that may harm the Website User’s computer, laptop, mobile
phone or any other device with which the Website User is using this Website.
The Website Owner may, at its own discretion, at any time without any prior
notice, take steps to ensure the security and quality of this Website and restrict
or limit the access to this Website.
Kiki by Ishikaagarwal is not affiliated with, endorsed or sponsored by the
trademark holders of the product. The trademarks are used on the website to
identify products of the respective trademark holders and to inform the
customers of their source.
INDEMNITY
The Website User shall indemnify the Website Owner, its subsidiaries,
representatives, affiliates, assigns, group companies, employees, directors, agents
and officers against all the liabilities arising out of the use of this Website and/ or
any claims, demands, expenses, liabilities (including statutory liability),
penalties, damages (including but not limited to, compensatory, direct, incidental
or consequential), awards, losses, costs (including, but not limited to, legal fees)
or actions arising out of any applicable law or the breach or non performance of
any of the provisions of these Terms of Use or any of the Policies by which this
Website is governed, including but not limited to Privacy Policy, Intellectual
Property Policy, Return and Cancellation Policy, Product Rental Agreement
(where applicable) or due to hacking/ lapse in the security of this Website.
INTELLECTUAL PROPERTY
All content included on the website, such as text, graphics, logos, button icons,
images, audio clips, digital downloads, data compilations, and software, is the
property of the Website Owner, its affiliates, its business associates or its
Contributors and is protected by India and international trademark, copyright,
authors rights and database right laws. The compilation of all content on this
website is the exclusive property of Website Owner and its affiliates and is
protected by laws of India and international copyright and database right laws.
All software used on this website is the property of Website Owner, its affiliates
or its software suppliers and is protected by India and international copyright
and author rights laws.
Website User may not systematically extract/ or re-utilise parts of the contents
of the website. In particular, Website User may not utilise any data mining,
robots, or similar data gathering and extraction tools to extract (whether once or
many times) for re-utilisation of any substantial parts of this website. You may
also not create and/ or publish your own database that features substantial (eg:
prices and product listings) parts of this website.
The Website Owner respects the intellectual property of others. If the Website
User is of the opinion that any of the products displayed on this Website infringes
his/ her copyright, then a request may be made to the Website Owner on the
details available on this Website for the removal of the said product from this
Website. The request shall be made and the same shall be processed according to
the Intellectual Property Policy of this Website. The Website Owner may, at its
sole discretion, take any action as it may deem fit to them.
CONFIDENTIALITY
The Website User hereby agrees that he/ she shall not disclose to any third party
any trade secret or confidential information pertaining to this Website, including
but not limited to, services offered, products available, Website content and
transaction undertaken on this Website. The provisions of the Privacy Policy of
this Website shall apply in case of breach of this clause.
LIMITATION OF LIABILITY
In no case, shall the Website Owner be liable for any special, direct, indirect,
incidental or consequential damages of any kind in connection with the usage or
anything which is available on this Website. Notwithstanding anything, which is
stated in these Terms of Use and all other policies available on this Website, in
the unlikely and rare scenario, the Website User hereby acknowledges that in
any event, the Website Owner’s aggregate liability with respect to the service
and/ or usage of this Website shall be limited to and not exceed, the sum
equivalent to the Rental Fee of the single and the most recent transaction
undertaken by him/ her on this Website and shall be as per these Terms of Use
(excluding the Delivery Charges and/ or any other extra charges, if any).
APPLICABLE LAWS AND JURISDICTION
Terms of Use and all other policies available on this Website shall be interpreted
and construed in accordance with the laws of India.
Any dispute or claim relating to products available on this Website or the
services rendered by this Website , its enforceability or the termination under
these Terms of Use and/ or other policies available on this App shall be governed
by the Arbitration and Conciliation Act, 1966 by a sole arbitrator, who shall be
appointed by the Website Owner. The place of Arbitration shall be Amravati and
the language of proceedings shall be Hindi / English. The Website User and the
Website Owner agree specifically to submit to the exclusive jurisdiction of the
Courts of Amravati at Amravati, India over any disputes relating to the subject
matter, herein.
Unless, otherwise specified, the products available and the services offered by
this Website are solely rendered in India. The Website Owner makes no
representation that the products on this Website are for use/ available in any
other Country/ location other than India. The Website User may choose to access
this Website from any other location, other than India, but, he/ she does this in
his/ her sole discretion and the Website Owner shall not be responsible, in any
manner, for supply/ delivery of products ordered from locations, other than
India.
GENERAL PROVISIONS:
If the Website User does not agree to any of the provisions of these Terms of Use
and/ or the provisions of the other Policies available on this Website, including
but not limited to, Privacy Policy, Intellectual Property Policy, Return and
Cancellation Policy, Product Rental Agreement (where applicable) then the only
remedy with him/ her shall be to not use/ access this Website and discontinue
using the account made on this Website.
The Website Owner acknowledges and agrees that he/ she abides and is well
aware of all the provisions of these Terms of Use and all the Policies available on
this Website , including but not limited to, Privacy Policy, Intellectual Property
Policy, Return and Cancellation Policy, Product Rental Agreement (where
applicable) before placing any Order for a product displayed on this Website. The
Website Owner is an individual contractor and the Website Owner is in no
manner acting as the Website User’s agent.
The Website Owner shall not be responsible in any manner, including but not
limited to, delay or failure to comply with their obligations arising as per these
Terms of Use and/ or other Policies available on this Website, in case of events
like acts of God, fire, wars, sabotage, civil unrest, riots, labour unrest, action of
Statutory Authorities/ local authorities or State/ Central Government, change in
laws/ rules/ regulations and/ or any cause which is beyond the reasonable
control of the Website Owner.
If the Website User breaches any of the provisions of these Terms of Use and/ or
other Policies available on this Website, the Website Owner shall still be entitled
to enforce their rights/ remedies arising out of this Terms of Use and/ or other
Policies available on this Website.
Unless otherwise stated expressly, the delay/ failure by the Website Owner in
exercising any right(s)/ remedy(ies) arising out of these Terms of Use and/ or
other Policies available on this Website, hereunder, shall not constitute a waiver
of right(s) or remedy(ies) and no single/ partial exercise of any right(s) or
remedy(ies), hereunder, shall prevent any further exercise of the right(s)/
remedy(ies) by them.
If any of the provisions of this Terms of Use or the provisions of the Policies
available on this Website, hereunder becomes in whole or in part, invalid or
unenforceable, but, the same would be valid and enforceable if some part of that
provision which is invalid/ unenforceable is deleted and the remaining provision
shall apply with such deletions, that may be necessary to make it valid and
enforceable. If any Court/ Tribunal of competent jurisdiction holds any of the
provisions of these Terms of Use and/ or provisions of the Policies available on
this Website, hereunder invalid or unenforceable, the remainder of the
provisions shall remain in force, the unlawful or otherwise ineffective provision
shall be substituted by a new provision reflecting the intent of the provision so
substituted.
COMMUNICATION
When the Website User uses this Website or send emails or other data,
information or communication to the Website Owner, the Website User agrees
and understands that he/ she are communicating with the Website Owner
through electronic records and the Website User consents to receive
communications via electronic records from the Website Owner periodically and
as and when required. The Website Owner may communicate with the Website
User by email or by such other mode of communication, electronic or otherwise.
All notices, requests, demands, waivers and other communications required or
permitted to be given here under shall be sent to :
kikibyishikaagarwal@gmail.com
Kiki by Ishikaagarwal retains the right to alter and amend these terms of use at
any time without intimation and the amended Terms of use would be available at
the same page for reference.
Return/Cancellation Policy
This policy governs the cancellation and return of any Order placed by the
Website User (defined hereinafter) on www.kikibyishikaagarwal@.com
(defined hereinafter)
1. The domain name www.kikibyishikaagrawal.com (hereinafter referred to as
the “Website”) is owned by Kiki by Ishikaagarwal, which is a brand name
registered under Greenleaf Furniture Private Limited , a Private Limited
Company with GSTIN 27AAJCG1558M1Z5 having its registered office at B5,
Dreamzland, Nagpur Road, Amravati -444901 ( Maharashtra ).
2. For the purpose of this Return and Cancellation Policy, wherever the context
so requires “Website Owner” and “Website” shall mean Kiki by Ishikaagarwal
and www.kikibyishikaagrawal.com , respectively. Also, wherever the context so
requires, “Website User” or “User” or “he/ she” or “his/ her” shall mean any
natural or legal person who is competent to enter into a legally binding Contract
under the “Indian Contract Act, 1872” (hereinafter referred to as the “Contract
Act”). Any person who is not competent under the Contract Act to enter into a
legally binding Contract including minors, un-discharged insolvents, persons of
unsound mind etc. are not eligible to use this Website. This Website is intended
for individuals who are 18 years of age or above. By accessing or using this
Website or the services rendered by this Website in any manner, the Website
User warrants that he/ she is 18 years of age or above.
3. By accessing, browsing, using and/or availing the services, products and tools
provided by this Website, the Website User agrees to abide and be bound by the
provisions of this “Return and Cancellation Policy” as applicable to this Website.
The Website User’s access to and use of this Site and/or the Services is
conditional upon the Website User’s acceptance and continuous compliance with
the provisions of this “Return and Cancellation Policy” and the Terms of Use and
other policies available on this Site at all times. The Website Owner reserves the
right to refuse access to this Website and/or terminate account(s) and/or
remove and/or edit content at any time without Notice to the Website User. It is
the Website User’s responsibility to review this “Return and Cancellation Policy”
periodically for updates/ changes. The Website User’s continued use of this
Website following the posting of changes will mean that he/she accepts
and agrees to the revisions. If the Website User does not agree to be bound by
any of the provisions of this Return and Cancellation Policy then he/ she shall not
use and/ or access this Website.
4. The Website Owner owes no liability to the Website User for citing any reason
for cancelling any Order made by the Website User.
5. By mere use of this Website, the Website User expressly consents to the terms
of this “Return and Cancellation Policy”. This “Return and Cancellation Policy” is
incorporated into and subject to the Terms of Use of this Website. This “Return
and Cancellation Policy” shall be read in accordance with and subject to the
provisions of the Terms of Use of this Website.
6. The Website User shall send the cancellation and/ or return request by
emailing the Website Owner at kikibyishikaagarwal@gmail.com
7. The Website Owner’s decision shall be final to decide whether the cancellation
and / or return request of the Website User is accepted or not.
8. The Website User is advised to check the product(s) thoroughly at the time of
delivery and in case of any problem, including but not limited to, size, colour,
style and/ or damage, the Website User shall intimate the Delivery Personnel
about the same and shall return the product(s) with the Delivery Personnel. The
Delivery Personnel will wait at the Website User’s address for 20 minutes from
the time of delivery for the Website User to try the product(s) and return the
same in case of any problem with the same.
8.1. Once, the Delivery Personnel leaves the premises of the Website User and till
the product(s) reaches the warehouse of the Website Owner, any kind of damage
found on the product(s) shall be the sole liability of the Website User.
8.2. In case the Website User fails to return the product(s) on the return date, a
per day late fee of 10% of Rental Amount of the product will be charged up to a
maximum of MRP of product.
8.3. The above late fee shall be payable by the Website User in the same manner
as the Website User has paid for the Total Price of the product(s) while placing
the Order.
9. In case of cancellation and/ or return of any Order being placed by the Website
User, the refund(s) (if any) to be made by the Website Owner to the Website User
of the Security Deposit and/ or Rental Fee and/or Delivery Charge and/ or any
other charge(s) would be refunded within 7- 10 days from the date of
cancellation and/ or the return, depending upon the Bank Policies of the Website
Owner and the Website User, respectively.
10. The Website Owner shall not be liable in any manner, if there is any delay/
failure in the processing of the refund to be made to the Website User, instead it
is the liability and responsibility of the Bank Policies of the Website Owner and
the Website User, respectively. It is hereby stated that the Website Owner will
take reasonable steps to get the refunds processed in a timely manner, but, it
cannot guarantee the same.
11. The Website User shall return the Kiki by Ishikaagarwal Delivery container,
Jewellery Box (if any) along with any other merchandise which was delivered
with the product(s). Failing which, INR 1000/- shall be deducted from the
Security Deposit (if any) and/ or INR 1000/- shall be paid by the Site User to the
Delivery Personnel who comes to pick-up the product(s).
12. The Website Owner will inspect the product(s) returned by the Website User
when it reaches its warehouse and check whether the product(s) is intact and is
in the same condition as it was when it was delivered to him/ her. Kiki by
Ishikaagarwal reserves the right to take the final decision about the condition of
the returned product(s).
13. In case of any Major Damage (any kind of loss which diminishes the
commercial value of the product, including but not limited to, theft, alteration,
non-reversible treatment to the fabric, replacing original product with fake
product, fabric burn, ripping off of the fabric) being caused to the product(s)
while it is in the custody of the Website User, an additional charge of up to 100%
of the Retail value of such product(s), as determined by the Website Owner, shall
be payable by the Website User.
14. The Website User explicitly agrees to the levy of such additional charge on
account of Major Loss (defined above) being caused to the product(s) while in
the custody of the Website User, as determined by the Website Owner.
15. In the event of Major Loss (defined above) being caused to the product(s)
being ordered from the Kiki by Ishikaagarwal, the additional charge, as
determined by the Website Owner, shall be payable by the Website User in the
same manner as the Website User has paid for the Total Price of the product(s)
while placing the Order.
16. The Website User is advised to check the product(s) thoroughly at the time of
delivery and in case of any problem, including but not limited to, size, colour,
style and/ or damage, the Website User shall intimate the Delivery Personnel
about the same and shall return the product(s) with the Delivery Personnel.
Once, the Delivery Personnel leaves the premises of the Website User and till the
product(s) reaches the warehouse of the Website Owner, any kind of damage
found on the product(s) shall be the sole liability of the Website User.
17. The Pick-up time shall be mutually decided between the Delivery Personnel
and Website User over phone-call on the day of pick-up. The Delivery Personnel
shall call the Website User for knowing the Pick-up time.
18. It is hereby clarified that the Website Owner will take best efforts to ensure
that the product(s) ordered by the Website User are delivered within the
timelines specified in the Terms of Use of this Website.
19. The name and contact details of the Grievance Officer are provided below:
Ms. Radhika Malu
Kiki by Ishikaagarwal
Office : B5, Dreamzland, Nagpur Road, Amravati -444901
( Maharashtra ).
Mobile No.: 9201016719
Email: kikibyishikaagarwal@gmail.com
Time: Available from Monday – Saturday (10:00 – 19:00)
All notices, requests, demands, waivers and other communications required or
permitted to be given hereunder shall be sent to
kikibyishikaagarwal@gmail.com
———-
Kiki by Ishikaagarwal retains the right to alter and amend these terms of use at
any time without intimation and the amended Terms of use would be available at
the same page for reference.
© kikibyishikaagrawal All rights reserved.